MB SD Connect C4/C5 Star Diagnosis tool cannot measure the car

The customer connected the Mercedes-Benz to be tested, opened the MB SD Connect C4/C5 xentry software, and selected the corresponding model. The final step of the test is as follows:

The above problem occurred and the hardware of MB SD Connect C4/C5 was not found. Generally there are three problems:
1. MB SD Connect C4/C5 host problem
2. MB SD Connect C4/C5 network cable problem
3. Computer problem with MB SD Connect C4/C5

The customer connects to the host and computer of the MB SD Connect C5/C4 via a network cable. The host’s MB SD Connect C4/C5 host screen is displayed as follows:

From the display prompt: Device not in use
As you can see, MB SD Connect C4/C5 does not work.
Look at the icon in the red circle: This display is the MB SD Connect C4/C5 host is not connected to the computer.

If the MB SD Connect C4/C5 host is connected to the computer, the icon should look like this:

That may be because
1, network cable problem
2, the network card is broken
3, the network card driver has a problem

Solution:Replace a new network cable (common with ordinary network cable)

1. If you replace the new network cable and the connection is normal as shown below, the original network cable is damaged.

2. If you change the network cable or the following is displayed: that is, the computer’s network card or network card driver has a problem.

3. If it is a driver problem, reinstall the NIC driver to solve it.

4. If the NIC driver is reinstalled, the problem remains the same. That is the problem with the network card, please check or replace the new network card to solve.

At the same time, if your MB SD Connect C4/C5 hardware can be connected to the car, the lower right corner of your computer will display as follows:

If the MB SD Connect C4/C5 hardware is not connected to the car and computer, or if the hardware is not found after the connection, it will be displayed as follows:

If you still have problem to use MB SD Connect C4/C5 Star Diagnostic tool, please contact our sales. <[e-mail]>

2017 DoIP Xentry Connect C5 MB Star Diagnosis- What’s New

Real Benz diagnostic tool DoIP Xentry Connect C5 came as the newest star diagnosis system in the year 2017. it’s 1:1 clone of the original. Same as the one produced by French ACTIA Company, can test Engine /Transmission / air conditioning /SRS.ABS/ anti-theft system and OBD-II system, for basic diagnostic, SCN coding & ECU programming.

What’s new? & what is updated, compared with sdconnect c4?

1 This MB SD Connect C5 is the real version with HQ PCB like the original, not the cheap one made by SD connect PCB.(attach PCB photos in the last part)

2 support the newest hybrid W222.

3 has an Ethernet switch, which switches the TCP/IP messages in the event of DoIP diagnosis to the vehicle side.

4 has a qualitative improvement in hardware and software by authorization of diagnostic interface to control the software.

Hardware: The hardware of C5 is better and stable than SDconnect C4
1.OS: Windows Embedded Standard 7(32bit)

2.Processor: ArrandaieCeleron P4500 oder P4505(38W TDP)

3.Memory: 4G hard disk with 256GB SSD

4.Display: 128*64 PX

5.Battery: 40 minutes (When CPU capacity to 60%)

6.Weight: 1.9KG

7.Network connection: WLAN : IEEE802.11 a/b/g/n2.4+5GHZ

The way to connect: support wireless connection via 1000M workshop switches, also support wired connection.

Software: All BENZ diagnostic software 2017.9 is loaded into the Xentry Connect multiplexer itself.

The management software can be installed on any computer with Windows 7 – 32-bit or Windows 8 – 32-bit and serves only for communication with the multiplexer

The licensing system is reworked – now licenses are stored on MB servers – Any license changes are tracked by the multiplexer when connected to the Internet network.

5 at a lower price: the 1:1 clone of the original C5 is much more cheaper than that from the ACTIA Company

Undoubtedly, the original c5 with Panasonic tablet from the ACTIA Company is excellent … But … Its price is disheartening. The cost of the Japanese tablet is realistic to buy pieces of eight new laptops or tablets from other manufacturers.

Attachment: Xentry Connect C5 PCB- real & fake

PCB from real DoIP Xentry Connect C5

This board is verified to work no issues.

PCB from fake SD Connect C5 (actual SD Connect C4 in C5 case)

the fake mb star c5 has nothing update

it is another SD connect c4 from OBD2TOOL with a different look only

fake C5 adopts the same design in appearance as the genuine from French ACTIA Company

same sw, some PCB, same result as SDconnect

So,  Why you should buy Xentry connect?

After 2015, all Star Diagnosis equipment is no longer supported. First of all, this means that there is no update of the diagnostic data for the newest cars and their systems, as well as the lack of the possibility of coding and programming of electronic units due to the backlog of the software data level in the device, from data in the electronic control units of the car.

Already at the end of 2014, at most dealerships, almost all of the previously used MB SD Connect C4 with SDConnect DoIP multiplexers were almost completely removed. Instead, dealers received Xentry Kit kits, which include the latest Xentry Connect multiplexers and Xentry Tab tablets from Panasonic. Tablets are custom-made, although they also have a “civilian” version – the Panasonic Toughbook CF-D1, somewhat inferior in terms of battery life to the original Xentry Tab, but it has a much more powerful configuration.

http://hmilycar.doodlekit.com/blog/entry/4392033/use-autel-maxisys-elite-to-diagnose-vehicle